![]() ![]() If you cancel a Wanna Get Away/Wanna Get Away plus fare that you purchased with Rapid Rewards points, you will receive all of your points back into your Southwest account. If you purchased a Wanna Get Away plus fare, your flight credits are transferrable. You can cancel all the way up to 10 minutes before your flight, and thankfully flight credits don’t expire. If you cancel a Wanna Get Away/Wanna Get Away plus fare that you purchased with cash (I mean, a credit card!), the entire purchase price will be saved as reusable flight credits (previously called travel funds) for future use. These tickets have slightly tighter rules about flight cancellations than Business Select or Anytime fares, but it’s still a pretty generous policy. ![]() Wanna Get Away and Wanna Get Away plus tickets are the lowest price fares that Southwest offers, and probably what most of us book for personal travel. Wanna Get Away and Wanna Get Away plus Tickets Business Select and Anytime fares are also fully refundable. Although it’s generous, it varies just a bit by the type of ticket you purchase.Īll fares offer reusable funds for cancellations. The cancellation policy is among the best in the industry. If Southwest flies to where I’m going, I always choose Southwest. No baggage fees, an easy-to-use frequent flyer program, great customer service, and NO change or cancellation fees. Southwest Airlines does a lot of things right. Southwest’s Cancellation Policy: Flights Paid With Cash or Points If you paid for your ticket using Rapid Rewards points, you would get a full points refund. Generally, if you cancel a flight that you paid cash for, you will get all of your money back in the form of a flight credit. There’s no catch as long as you understand how it works. ![]() Thankfully, Southwest (my favorite airline for domestic and Caribbean travel) doesn’t charge any change or cancellation fees! Yep, you read that right: no fees! Most airlines charge hefty change fees and offer little-to-no refund for a canceled flight. He said managers resorted this week to asking pilots at some airports to report to a central location, where they wrote down the names of those who were present and forwarded the lists to headquarters.Canceling a flight is never fun. 28, 2022.Ĭasey Murray, president of the Southwest Airlines Pilots Association, said the airline failed to fix problems that caused a similar meltdown in October 2021. A Southwest Airlines employee helps a traveler search for luggage among hundreds of other checked bags at Chicago's Midway International Airport after the carrier continued canceling thousands of flights across the country on Wednesday, Dec. Leaders of unions representing Southwest pilots and flight attendants also pointed to antiquated crew-scheduling software. 64Fdt8jJPn- Southwest Airlines December 29, 2022Īlong with blaming the weather, Southwest executives have acknowledged that many pilots and flight attendants were out of position to work their flights. If you still need assistance rearranging your travel, getting a refund, or tracking down your luggage, please visit. We’ve let our Customers and Employees down, and we pledge to do everything we can to make it right. Flight canceled? Experts share advice about what you can doĪnd their troubles may not be over - Jordan on Wednesday said it could be next week before the airline's flight schedule returns to normal.Īdontis Barber, a 34-year-old jazz pianist from Kansas City, Missouri, had camped out in the city's airport since his Southwest flight was canceled Saturday, hoping to reach a New Year's gig in Washington, D.C.Others found spots to sleep on the floor. People described waiting hours on the phone seeking help. and forcing CEO Robert Jordan to apologize.Įxhausted Southwest travelers tried finding seats on other airlines or renting cars to get to their destination, but many remained stranded. Overall, data from the tracking service shows the airline has scrapped more than 15,000 flights over the past week, leading to chaos at Southwest facilities around the U.S. Eastern time Southwest had scrubbed more than 2,360 flights, or 58% of the airline's daily scheduled trips, according to Flight Aware. Southwest Airlines canceled thousands more flights early Thursday as the beleaguered carrier struggled to recover from a massive winter storm that has angered passengers, raised questions about its preparedness and drawn scrutiny in Washington, D.C.Īs of 9:47 a.m. Southwest cancels thousands more flights amid travel mayhem 02:07 ![]()
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